Normal Licenses
Professional, site license
- Unlimited installs of CrushFTP professional in your organization
- Email support only
Enterprise Licenses
Additional Features
- All include these:
- No limit on concurrent connections
- DMZ front end functionality
- High availability mode
- High speed transfers regardless of latency
- Job scheduler
- CrushSync, CrushFTPDrive, AttachmentRedirector
- CrushTask IMAP & POP3 email attachment monitoring
- CrushTask conditional task flows
- Radius Authentication
- SAML Authentication
- Internal WebInterface sharing between users
- Free updates to major releases if maintenance is current
- Migration assistance from other products
- Issues are handled as urgent
Enterprise 1
- Installation Support
- $250 yearly maintenance renewal after first year
- Installation support during initial rollout
- Screen sharing support as needed during rollout
- Phone support for Sev 1, server down issues
Enterprise 2
- 24x7 Emergency Phone Support, Sev 1, or Sev 2
- $500 yearly maintenance renewal after first year
- Screen sharing support for emergencies as needed for the year
- Typical support case resolution time under an hour
Enterprise 2
(10 install pack)
- 24x7 Emergency Phone Support, Sev 1, or Sev 2
- $1500 yearly maintenance after first year
- Screen sharing support for emergencies as needed for the year
- Typical support case resolution time under an hour
Enterprise Site License
(Unlimited Installs)
- 24x7 Emergency Phone Support, Sev 1, or Sev 2
- $5000 yearly maintenance after first year
- Screen sharing support for emergencies as needed for the year
- Typical support case resolution time under an hour
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Enterprise Installation Support
Assistance as needed during the first 30 days to assists with install and basic configuration issues. This is not training, but assistance as needed when an administrator requires it. This may include helping to setup the first user, configuring LDAP settings, configuring sample events or jobs, and configuring ports.
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Enterprise Emergency Support (Enterprise Level 1)
In the event of an emergency, and the server is not operational, support will be provided to get the server application started and running again. This does not cover fixing configuration errors, or debugging external access to the server. If the application is starting and operational, then the assistance ends at that point. This is 24x7 so at any time a cell phone can be reached to handle the situation. Maintenance must be current or this supports ends.
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Enterprise Emergency Support (Enterprise Level 2 and above)
Assistance will be provided as needed for any emergency issues occurring with the CrushFTP server. This included troubleshooting configuration issues, performance issues, upgrade issues, etc. Any emergency issue related to the CrushFTP server is covered under this category. It goes beyond what the level 1 license provides to cover everything else. Maintenance must be current or this supports ends.
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Enterprise New Versions
As long as the maintenance is current and active, a new license will be given upon request for the current version of CrushFTP. Any license provided is perpetual. You may request the license even if you are not yet upgrading to the latest version. All sub version releases are not licensable and existing licenses will continue to work for them.
Upgrade From Older CrushFTP v6/v7/v8/v9
Licenses To CrushFTP10
v6/7/8/9 10 concurrent to
v10 unlimited concurrent
- 10 concurrent users to unlimited concurrent users
- Email support only
v6/7/8/9 unlimited concurrent to
v10 unlimited concurrent
- unlimited concurrent users to unlimited concurrent users
- Email support only
v6/7/8/9 50 concurrent to
v10 50 concurrent
- 50 concurrent users to 50 concurrent users
- Email support only